HAVEN MEASURE LIMITEDAgree the right work
We explain what we understand your project needs and confirm the work we can competently undertake. We identify conflicts, missing information and material limits before accepting an instruction.
Our promise to you
Clear work. Clear price.
A fair response.
Practical quantity surveying support should come with clear expectations. These are the commitments behind every Haven Measure instruction.
Know the price and scope
We agree the scope, deliverables, fee and delivery arrangements in writing before you commit. Additional work is explained and agreed separately. An enquiry does not create an order.
Understand the advice
We use reasonable skill and care and explain the records, assumptions and limitations behind our advice. We do not promise that another party will accept a claim or that a commercial outcome is guaranteed.
Stay informed
We keep you informed if agreed timing is at risk and explain the next step. At handover, we provide the agreed output and a way to raise questions or factual corrections.
Protect your records
Confidential project records should use the agreed private transfer route. We confirm access, storage and retention arrangements before accepting confidential records. Initial enquiries should contain a brief outline rather than confidential project files.
Learn from your feedback
We investigate concerns fairly, correct shortcomings where appropriate under the agreed engagement and record lessons that can improve our service. This commitment supplements the applicable service terms and does not reduce a customer’s rights.
Tell us what worked.
Tell us what needs improving.
We welcome feedback and concerns at support@havenmeasure.com. Our targets are to acknowledge concerns within three working days and provide a substantive response within ten working days. If more time is needed, we explain why and give the next update date.
Send feedback or raise a concernRead the service termsFor a new enquiry, contact enquiries@havenmeasure.com. Keep confidential project files for the agreed private transfer route. Read our privacy notice and business policies.